• Small Animal
• Large Animal
• Payment Policy

SMALL ANIMAL APPOINTMENT POLICY

At Apple Grove Veterinary Care, our team works very hard to provide efficient and thorough veterinary medicine to all of our clients. To allow ample time for all patients and surgical procedures and to ensure that every patient receives the attention that they deserve, we operate primarily by scheduled appointment. Emergency cases shall receive top priority, which is why an occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

APPOINTMENTS

Appointment times are available Monday through Saturday.  Evening appointments available Monday, Tuesday, Wednesday and Thursday until 7pm!

For your convenience, drop-off appointments are available in emergency situations for established patients. A 'drop off' means you could bring your pet at the time that works best for you and leave him or her with us for a portion of the day. Usually we will ask you to drop off in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he/she will give you a call to go over the diagnosis and to give you discharge instructions.

LEASHES & CARRIERS - SAFETY FOR YOU AND YOUR PETS

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet in and around our premises. We recommend that animals be placed on a leash or in pet carriers before entering the clinic. Dogs being discharged following surgery or anesthesia are required to leave on a leash or carrier. Cats being discharged following surgery or anesthesia are required to be transported in a carrier. Inexpensive, reusable cardboard cat carriers are available for clients who need one. Just ask!

IN CASE OF AN AFTER HOURS EMERGENCY – SMALL ANIMAL

If your pet needs emergency attention outside of our regular business hours, we recommend that you contact Michigan State University Small Animal Emergency Hospital at 517-353-5420. They are fully staffed 24 hours a day to handle any emergency.

LARGE ANIMAL APPOINTMENT POLICY

Apple Grove Veterinary Care is equipped to see Equine, Bovine, Camelid, Caprine & Ovine patients through both our Farm Call or In-Clinic Services.

Farm Calls
To schedule a Farm Call with Dr. Weaver, Dr. Howard, or Dr. Morris, please call the office in advance with a general time frame in mind. While we will try to schedule a visit that is convenient for you, we cannot guarantee that your desired time frame will be available as Emergency Cases are inevitable and will take precedence over routine services.

In order to minimize travel time and fuel costs, we attempt to schedule appointments together in general geographic regions. We ask that you attempt to be as flexible as possible on the day of your farm call. Note: Farm Calls requested after 3pm, may incur a $10 fuel surcharge in attempt to hold down the cost of regular farm visits.

We welcome you to phone us the morning of your scheduled farm call to get an approximate time of the doctor’s arrival or upon request, we can phone you prior to the doctors arrival.

In-Clinic Large Animal Appointments

In-Clinic appointments are typically scheduled first thing in the morning or last thing in the afternoon. For example, 8am or 4:30pm.

In-Clinic appointments allow for specialized equipment to be readily at hand, results from blood work and radiographs to be available immediately, mobile service charges are not applied, and additional staff is often available to assist when needed.

Please make the office staff aware of all of the procedures that you will require during your Farm Call or In-Clinic appointment. This will allow the doctor to see clients in a timely fashion and to be prepared upon arrival.

AFTER HOURS EMERGENCY – LARGE ANIMAL

Apple Grove Veterinary Care shares after hours emergency on-call duties with Michigan Large Animal Associates. A veterinarian will be available to treat equine and bovine related emergencies 24 hours a day.

Clients who are faced with an emergency after hours will reach a message system, and a doctor will be paged. It is very important to leave complete and accurate information for the on-call doctor. Contact information is especially important to ensure that your animal receives the timely attention that it deserves.

PAYMENT POLICY

We continue to work hard to keep our costs down and make sure our fees are appropriate and fair. We kindly request full payment at the time that services are rendered. For your convenience, we offer several payment options: Cash, Personal Checks, Visa, MasterCard, Discover, and CareCredit. If your pet's illness requires hospitalization, any remaining balance will be due upon patient discharge.

Care Credit is a no interest flexible line of credit designed specifically for your pet’s health care needs.