Small Animal Appointment Policy
At Apple Grove Veterinary Care, our team works diligently to provide efficient and thorough veterinary care to all of our clients. To allow ample time for all patients and surgical procedures and to ensure that every patient receives the attention that they deserve, we operate primarily by scheduled appointment. Emergency cases shall receive top priority, which is why an occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Appointment times are available Monday through Saturday. Evening appointments available Monday, Tuesday, Wednesday and Thursday until 7pm!
For your convenience, drop-off appointments are available in emergency situations for established patients. A 'drop off' means you could bring your pet at the time that works best for you and leave him or her with us for a portion of the day. Usually we will ask you to drop off in the morning so our veterinarian can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he/she will give you a call to go over the diagnosis and to give you discharge instructions.
Leashes & Carriers – Safety for You and Your Pets
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet in and around our premises. We recommend that animals be placed on a leash or in pet carriers before entering the hospital. Dogs being discharged following surgery or anesthesia are required to leave on a leash or in a carrier. Cats being discharged following surgery or anesthesia are required to be transported in a carrier. Inexpensive, reusable cardboard cat carriers are available for clients who need one. Just ask!
After Hours Emergency – Small Animals
If your pet needs emergency attention outside of our regular business hours, we recommend that you contact Michigan State University Small Animal Emergency Hospital at 517-353-5420. They are fully staffed 24 hours a day to handle any emergency.
Large Animal Appointment Policy
Apple Grove Veterinary Care is equipped to see Equine, Bovine, Camelid, Caprine and Ovine patients through both our Farm Call or In-Clinic Services.
To schedule a farm call with Dr. Weaver, Dr. Howard, or Dr. Morris, please call the office in advance with a general time frame in mind. While we will try to schedule a visit that is convenient for you, we cannot guarantee that your desired time frame will be available as emergency cases are inevitable and will take precedence over routine services.
In order to minimize travel time and fuel costs, we attempt to schedule appointments together in general geographic regions. We ask that you attempt to be as flexible as possible on the day of your farm call. Note: Farm calls requested after 3pm, may incur a $10 fuel surcharge in attempt to hold down the cost of regular farm visits.
We welcome you to phone us the morning of your scheduled farm call to get an approximate time of the veterinarian’s arrival or, upon request, we can phone you prior to the doctor's arrival.
In-Clinic Large Animal Appointments
In-clinic appointments are typically scheduled first thing in the morning or last thing in the afternoon. For example, 8am or 4:30pm.
In-clinic appointments allow for specialized equipment to be readily at hand, results from blood work and radiographs to be available immediately, mobile service charges are not applied, and additional staff is often available to assist when needed.
Please make the office staff aware of all of the procedures that you will require during your farm call or in-clinic appointment. This will allow the veterinarian to see clients in a timely fashion and to be prepared upon arrival.
After Hours Emergency – Large Animals
Apple Grove Veterinary Care shares after hours emergency on-call duties with Michigan Large Animal Associates. A veterinarian will be available to treat equine and bovine related emergencies 24 hours a day.
Clients who are faced with an emergency after hours will reach a message system, and a veterinarian will be paged. It is very important to leave complete and accurate information for the on-call doctor. Contact information is especially important to ensure that your animal receives the timely attention that it deserves.
We continue to work hard to keep our costs down and make sure our fees are appropriate and fair. We kindly request full payment at the time that services are rendered. For your convenience, we offer several payment options: Cash, Personal Checks, Visa, MasterCard, Discover, American Express and CareCredit. If your pet's illness requires hospitalization, any remaining balance will be due upon patient discharge.
CareCredit is a personal line of credit for healthcare, both human and veterinary. It works like a credit card that is used for your pet's healthcare services. If your pet is ill and needs extensive medical treatment (immediate or long-term, medical or surgery), CareCredit can finance 100% of your pet's needs with no up front costs, no annual fees, and no pre-payment penalties. Your pet's treatment can begin immediately upon approval.
To apply for instant credit approval, click here for CareCredit Online Credit Application. If accessing the Internet is not an option, you can also call their 24/7 phone number at 1-800-365-8295.